Agent Performance
-
Dashboard - -
- Analytics & CSAT
- -
- Agent Performance
Agent Leaderboard
| Agent | Tickets Resolved | First Response | Resolution Time | CSAT | SLA Compliance |
|---|---|---|---|---|---|
Priya SharmaTeam Lead |
86 | 09 min | 1.8 hrs | 4.8 | 99% |
Rahul SinghSenior Agent |
74 | 11 min | 2.1 hrs | 4.5 | 97% |
Anjali PatelSupport Agent |
65 | 14 min | 2.4 hrs | 4.4 | 94% |