CSAT & NPS Dashboard
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Dashboard - -
- Analytics & CSAT
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- CSAT & NPS
CSAT (30 days)
4.6 / 5
From 1,248 surveysNPS
62
Promoters - DetractorsResponse Rate
38%
vs 32% last month1-Star Ratings
3%
Need follow-upCSAT Trend (Last 12 Weeks)
NPS Breakdown
Recent Survey Responses
| Customer | Ticket | Channel | Rating | Comment | Submitted |
|---|---|---|---|---|---|
| Rajesh Kumar | #CS-2025-165 | Chat | 5 | “Quick resolution and very helpful agent.” | 10 min ago |
| Neha Sharma | #CS-2025-161 | 4 | “Issue resolved, but took some follow ups.” | 35 min ago | |
| Patna Franchise | #CS-2025-152 | Phone | 2 | “Need faster resolution for payout issues.” | 1 hour ago |