Call Logs
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Total Calls (Today)
56
Inbound + outboundAnswered
49
87% answer rateMissed
7
Need callbackAvg Call Duration
04:32
hh:mmRecent Calls
| Caller | Type | Agent | Duration | Outcome | Linked Ticket | Time |
|---|---|---|---|---|---|---|
| Rajesh Kumar | Inbound | Priya Sharma | 06:12 | Resolved | #CS-2025-181 | 10:22 AM |
| Patna Franchise | Outbound | Rahul Singh | 04:05 | Follow-up | #CS-2025-172 | 09:48 AM |
| Unknown | Inbound | Unassigned | 00:15 | Missed | - | 09:15 AM |