Performance Analytics
Dashboard - -
- Analytics
- -
- Performance Analytics
SLA Compliance Rate
87%
↑ 4% vs last weekAvg First Response
3.8 min
↓ 0.6 min vs last weekCustomer Satisfaction
4.6 / 5
↑ 0.2 vs last weekLead Conversion
32%
↑ 5% vs last weekDaily Connect Requests — Last 30 Days
Requests received vs accepted over time
Requests by Hour of Day
Volume distribution across the working day
Outcome Distribution
All-time connect outcomes
Top Associates — Acceptance Rate
Top 6 associates ranked by acceptance rate this month